Salesforce COE Lead
ID de trabalho: GIC-FCA-Che-2020-10-14-2332
Área de Carreira: Information Technology
Categoria de Emprego: Information Technology-Information Communication Technology
Área de Carreira: Information Technology
Categoria de Emprego: Information Technology-Information Communication Technology
Localização: Chennai, Tamil Nadu
, IN
Data de publicação: October 16, 2020
Marca: FCA Group
, IN
Data de publicação: October 16, 2020
Marca: FCA Group
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Qualificações
- Develop a clear vision and approach to Salesforce initiatives at the CoE
- Actively lead and in many cases create design, build solution components, unit test, guide testing strategy and play an active role in ensuring quality throughout the lifecycle of processes.
- Identify and prioritize the Salesforce initiatives that deliver significant ROI and align with FCAs strategic goals
- Develop a Salesforce org strategy that delivers the optimal use of Salesforce licenses/features and end user experience
- Evaluate, Establish & Enforce Salesforce strategies covering:
- Data management – Backup & Restore, Archive & Retrieval
- Salesforce product selection & licensing
- Security & compliance (SSO, Multi-factor authentication, etc., CCPA, TREAD, NHTSA, GDPR,etc. )
- Integration Strategies – Real time, Near real time, Asynchronous, & File based
- Middleware strategies to support integration(API Gateway, fail-over infrastructure, etc.)
- Salesforce Communities – Customer & Partner (Dealer/Supplier) communities
- Salesforce Knowledge – Federated knowledge
- Artificial Intelligence & Machine learning (AI/ML) capabilities: Chat & Voice bots, Next best action etc.,
- Standardize Salesforce project delivery by developing an optimal delivery process that blends Salesforce best practices with organization’s project requirements
- Build and enable reusable repository of tools or accelerators, frameworks, best practices and methodologies to manage the implementation, pre sales and support efforts for solutions being deployed
- Ensure the project implementation governance on the ongoing basis
- Create reportable success metrics (leveraging dashboards/reporting tools) to create awareness of Salesforce effectiveness across the enterprise
- Provide infrastructure support and manage the Salesforce environments (testing, staging, production) including configuration and documentation
- Engage with customers, partners, sales & service teams, product leads and other stakeholders to identify areas of opportunity and design innovative solutions
- Develop go to market strategies for innovative solutions
- Author or co-author thought leadership regarding Salesforce implementation practices
- Recruit, evaluate, manage and train skilled Salesforce professionals. Also, establish lunch & learn and training cadences to attract, generate awareness & interest in the Salesforce ecosystem.
- Drive continuous process improvement of Salesforce initiatives across the enterprise and the CoE
Essential:
- Experience of 8+ years in Salesforce practice
- Solid understanding of CRM concepts
- Demonstrated experience in Salesforce template solutions and tools such as Sales Cloud, Service Cloud, Marketing Cloud etc.
- Proven track record as a Salesforce lead and/or a COE lead
- Deep understanding of Salesforce’s underlying architecture
- Strong interpersonal skills to effectively communicate with employees and collaborate with stakeholders
- Strong executive communication skills, with the ability to communicate and present to the senior leadership
- Proven track record of handling large enterprise level implementations integrating legacy technologies with salesforce
Desirable:
- Salesforce (ADM201) certified professional preferred
- Salesforce Architect Certification (Application, system and/or Technical)
- Deep expertise in core consulting skills and advanced level of Salesforce solutions in the context of automotive industry
- Experience working in agile environment and cloud first environment
- Working knowledge of DevOps methodologies and familiarity with CI/CD tools
- Experience in additional CRM tools such as Saleslogix
The direction and speed at which FCA is pursuing the future will create attractive opportunities for decades to come. Particularly as we put great emphasis on the cultivation of talent with training strategies that support key business objectives. FCA India will never stand still and neither will you.
Nossos benefícios refletem o compromisso da FCA em ajudá-lo a alcançar seus objetivos pessoais e profissionais. Além de um ambiente que promove o desenvolvimento profissional, oferecemos benefícios para um estilo de vida saudável e um futuro prazeroso, projetado para tomar conta de você e da sua família, nos diversos estágios da vida. Como uma empresa global, nosso pacote para os funcionários irá variar por país, normas tradicionais e pessoa jurídica pela qual você for contratado.
