Regional Channel Leader
Job ID: 1047251
Aree professionali: Information Technology
Categoria: Information Technology-Information Communication Technology
Aree professionali: Information Technology
Categoria: Information Technology-Information Communication Technology
Località: Auburn Hills, MI
48326, US
Data di pubblicazione: April 12, 2022
Brand: FCA Group
48326, US
Data di pubblicazione: April 12, 2022
Brand: FCA Group
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Build your brand. Tell your story. Take advantage of a rare opportunity to build something great! At Stellantis, we’re building a world leader in sustainable mobility and we’re looking for technology game changers to be part of this automotive industry transformation. Tech will continue to disrupt the industry significantly in the next decade, and Stellantis’ Software organization was established to build the most captivating experiences in the latest frontier of automotive technology. A critical element of defining this customer journey is the connected vehicle experience which is progressively bringing people and their vehicles closer together. Our connectivity ecosystem includes a myriad of technologies and systems that are dedicated to ensuring safety, security, assistance, and convenience. As a connected services delivery lead, you would be responsible for driving new frontiers in technology for an assigned product line, delivering connected services.
The Regional (North America / Europe / South America / Asia) Channel (mobile, web, wearables, voice services, in-vehicle info) Leader is holistically responsible for all the channel deliverables and launch for his/her respective region. Collaborates with the region’s stakeholders from the commercial and marketing side to understand the region’s feature plan. Responsible for defect management – focuses on coordinating across various QA stakeholders, brings resolutions in a timely manner and communicates targets and solutions to the stakeholders. The person must have a customer first attitude. They will track all the defects, solutions, solution verifications by the respective validation teams. The Regional Channel Leader works closely with the various stakeholders from the commercial, marketing and platform stakeholders in developing the overall Feature plans collaborating with the PMO teams. They will work with the validation teams and keeps track of all the defects by features, by channels, by vehicle lines and by brands. With his deep technical knowledge of the feature implementations, they will help in the preliminary triages in responsibility assessments (whether on-board or off-board). They will work with the channel leaders and ensures that the various ARTs (Agile Release Trains) and the respective product owners understands the criticality of defects, brands and feature release launch plans. Once the defect resolutions are achieved, they will engage the respective validation teams to very solutions and publishes to the end-to-end validation team. They will create various dashboards to showcase the metrics and presents to the Leadership teams. Keeps track of and plans the bug-fix releases and presents to the leadership the statuses periodically.
Key areas of responsibilities include but not limited to:
- Interact with the PMO on platform launch plans in the respective region
- Align w/ the feature launch plan for the region
- Collaborate with other validation teams and participate in the defect in-take meetings and ensure right defect ownership
- Defect communication to the channel leaders, the respective ARTs and the product owners
- Negotiate solution targets based on the feature launch timing and track the timings for status updates
- Track the metrics for defects and resolutions and maintain development and bug-fix capabilities of various ARTs
- Handles all the communication needs related to customer experience improvement action plans to the leadership at all the levels
- Align the feature development to the region’s launch plan
- Defect in-take and right ownership allotment for all the features / vehicles / brands / regions
- Defect communication to the right ARTs and product owners
- Set the resolution timing expectations that realigned to the future launch plans
- Ensure resolution verification by the validation teams and communicate to the respective stakeholders
- Track repeat incidents and recommend fixes for repeat incidents
- Publish defect, resolution, effort, duration metrics
- Report to quality gates
- Get the features ready for launch track all the app ratings in the region and work with the customer experience improvement lead for the appropriate action plans
- Track all the mobile app usage metrics and inform the product owners
Basic Qualifications:
- Bachelor of Science in Computer Science, Business or equivalent
- A minimum of 5 years of experience in building high technology products, preferably in the IoT platforms
- Willingness to learn SAFe Agile practices
- Industry expertise in the connectivity solution development in automotive or consumer space
- Excellent communication and coordination skills while working in multi-site environment
- Very good understanding of engineering processes, especially requirements engineering and development processes
- Strong networking capabilities across business units in a multinational environment
- Good leadership skills with the ability to report at all levels
Preferred Qualifications:
- Exposure to AGILE, DEVOPS and ITIL concepts
- Experience with CI/CD systems and pipelined code development practices
- Experience with Cloud, iOT platforms and API designs is a plus
- Prior experience in connected vehicle prior experience working with an automotive OEM
- Excellent team player with strong people skills
- Well organized, process oriented and focused on coaching team members towards process excellence
- Strong multi-tasking capabilities in a cross functional setting
- Ability to interact with business partners and service providers at multiple levels
- Ability to hold themselves and others accountable resolving issues and maintaining project timelines
Il nostro programma di total reward riflette il nostro impegno nell’aiutarti a raggiungere qualsiasi traguardo possibile, sia a livello personale che professionale. La nostra priorità è quella di fornire gli strumenti necessari per avere una carriera soddisfacente, uno stile di vita salutare e un futuro migliore. Essendo un’azienda globale, i nostri pacchetti per dipendenti possono variare in base al paese, alle consuetudini locali e alla specifica società presso la quale sei assunto.
