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Aftersales Business Manager – East Europe

Job ID: 209207939
Career Area: Sales & Marketing
Job Category: Aftersales
Location: Modena, Emilia-Romagna
, IT
Date Posted: March 2, 2020
Brand: Maserati
Job Overview

Organizational Area


Job description

This position directly reports to the Aftersales Manager and will work directly with East Europe dealers. Its responsibilities are:

· Annual Parts and Accessories target setting and Dealer target achievement

· Customers Program target setting and dealer target achievement

· NPS target setting and dealer target achievement

· Technical Service KPI (warranty spending, BOL timing, network training fulfilment, days down) monitoring and improvement

· Customer Care management

Main activities

· To support product technical issues resolution

· To assess and approve warranty claims

· To implement with the dealer network commercial actions to support the achievement of their annual targets

· To discuss and agree annual aftersales marketing plans and complete periodic reviews

· To discuss and agree annual aftersales training plans between Maserati and dealer network

· To implement actions plan to increase Net Promoter Score

· To manage customer relations issues

· To manage anomaly claims and back order issues

· To ensure that dealer network maintains Maserati Quality standard and follows Maserati Operative procedure


· Master’s degree in Engineering (preferably)

· Work experience of 1-2 years in the automotive industry

· Analytical and problem solving attitude

· Good communication and relational skills

· Good knowledge of MS Office (especially Excel and PowerPoint)

. Fluency in English

Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.


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